TV & Blueray remotes fail after ATV4 install

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TV & Blueray remotes fail after ATV4 install

Hi Everyone,

This is a really strange situation....!

Yesterday I installed a new ATV4 and since doing, the tv remote for my Pioneer Kuro no longer works and remote for my Pioneer Blueray will no longer put the tv into standby mode.

I've tried replacing the batteries and restarting the unit but its made no difference and having phoned Apple they just said it was a coincidence!

They were working absolutely fine prior to the install

Can anyone of you kind people here shed any light as to what might have gone wrong?

Posted on Sep 19, 2016 8:11 AM

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Answer 1

Sep 19, 2016 9:09 AM in response to David Mahony

Hi. Try try turning off Control TV and Receiver in Remotes and Devices on the Apple TV.

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Answer 2

David Mahony Author

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Sep 19, 2016 9:32 AM in response to Diana.McCall

Hi Diana,

I've tried that but no success!😟

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Answer 3

Sep 19, 2016 9:38 AM in response to David Mahony

Are those Bluetooth remotes or IR? Do they resume working if you disconnect power from Apple TV? How about if you disconnect the ATV HDMI cable from the TV?

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Answer 4

David Mahony Author

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Sep 19, 2016 10:46 AM in response to Diana.McCall

They're both IR. I've tried disconnecting all leads from the ATV and still the remotes wont work.

(The HDMI is connected to my AV receiver and the AV remote seems to work fine!)

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Answer 5

Sep 19, 2016 11:40 AM in response to David Mahony

It sounds like something's changed in your TV internal settings. Not sure what to do if the remote is dead.

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Answer 6

David Mahony Author

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Sep 19, 2016 12:27 PM in response to Diana.McCall

As everything was working absolutely fine prior to the install I can only assume that the ATV that screwed up my TV & remotes through the HDMI?

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Answer 7

Sep 19, 2016 1:41 PM in response to David Mahony

That's hard to imagine. HDMI is a pretty limited interface for such tricks. Is there any chance that you've blocked the TV IR port?

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Answer 8

David Mahony Author

Level 1

9 points

Sep 20, 2016 6:00 AM in response to Diana.McCall

Ok I agree but heres the latest...

I disconnected everything from the mains and all HDMI's to the TV, ATV4, Sky Box and AV Receiver, reconnected and now the remotes work!

However, while watching a broadcast on BBC iPlayer I lost audio, I checked the connections all looked ok so I swapped over to my ATV2 and it worked.

I put the ATV4 back and still no sound but after turning things on and off the sound came back...I can only assume theres an issue with the HDMI-CEC in relation to the TV, ATV4, AV Receiver, Sky Box and Bluray player?

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